For purchases via ArtFinder please log back onto their site and follow their returns process.

Purchases directly from the artist

If you have purchased work directly from me and you are unhappy (for whatever reason) you have up to 14 days from the date your item was delivered, to start the returns process. This date is determined by the shipment tracking process from the courier.

To start a returns process please email me at ekatekelly@gmail.com. Items sent back to me without first requesting a return unfortunately can not be accepted.

If the unthinkable should happen and your item arrives damaged, please contact me immediately. I always ship with insurance so I will be able to resolve this with the courier. Please take photographs of the damage and packaging to make a claim for a refund. Please retain both the item and orignal packaging while the refund process is investigated / resolved.

Obviously, I hope you will be delighted with you purchase but if this is not the case when you have the work, please contact me. In order to be eligible for a refund the item must be returned in it’s orignal packaging and in the pristine state it was sent to you. Once I have received and inspected the return I will contact you (via email) confirming my acceptance and a refund will be made of the purchase price (minus shipping costs) via the same payment method that the item was purchased with. I suggest when posting a return that you include your courier’s insurance as this will ensure you are covered in the unusual event the item is damaged in transit.

I ship using Royal Mail and Hermes and as yet have never had a damaged delivery – long may that continue !!